QUESTION: In today’s business environment, companies cannot settle for incremental improvement. They must periodically undergo performance transformations to get and stay on top. In driving this transformation, what is the role of the CEO, and how does that differ from the management team?
This question kicked off the 11th Professional Beauty Industry Roundtable, where suppliers and salon professionals got together at Bel & Brio, Barangaroo, to talk all things business.
Our group of leading experts included Heather Harrison from Advanced Skin Technology, Kaye Scott from The Clinic, Mathew Green from Candela Medical, Lee Tan from Groom Laser & Skin Clinic, Michelle Doherty from Alpha-H, Leeanne Leslie from Alpha-H Skin Clinic.
Our panel agreed it was important to have a clear, strong vision for your team and to mentor staff coming up through the ranks.
Michelle Doherty from Alpha H said leading from the top, you had to be very innovative, and evolve all the time and be able to move with those changes very quickly.
Heather Harrison from Advanced Skin Technology said a CEO had to be looking to the future while the team were running the day to day, and looking for where the vision was going to be.
Mathew Green from Candela Medical said as a CEO, you had to have a broad understanding of the market dynamics, an understanding of the competitor landscape and also the financial expectations.
He said a CEO must create a vision for the company and a mission, as well as establish its culture and its values.
Kaye Scott from The Clinic said some of her young management team were 25 and that it could be challenging sometimes to take direction from them, but they were the future.
Leeanne Leslie from Alpha-H Skin Clinic said it was important to have leadership skills but also stay engaged with your staff.
Lee Tan from Groom Laser & Skin Clinic said at times the boss could be dragged into all sorts of dramas, but at the end of the day, you had to steer the ship and have a really clear vision.
Watch the video below to see what else our thought leaders had to say.
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