“How we achieved a 62% client retention rate”

Popular Australian online cosmeceutical skincare brand, Evidence Skincare (ESK), has shared the method behind their successful customer retention strategy, crediting their innovative formulas and unique 12-day follow-up model for increasing the number of repeat purchases. Achieving a 62% customer retention rate, a measurement more than double the global industry average of 26.9% for skincare, the self-developed customer service […]