Question: A lack of strong, consistent management is one of the top reasons for an employee to leave. What tactics have you found effective in encouraging internal communication with salon staff that has led to increased performance? What role can a supplier play in mentoring salon owners so that they can best lead their teams?

LEARNING: Lead by example.

Tina highly recommended working with a business mentor, while Cameron said his motto was to “lead by example”.

Rory said his aviation and military background taught him “adjust culture” which meant empowering everyone to make mistakes and fail, and not being punished for that.

Stacey said she was big on communication, while Roman said it was “good to have the good cop/bad cop role in the company”.

Gillian said what really helped is for her to be present in the spa, while Kelly said she always tried to make her staff “feel valued and validated in the beauty industry”.

Watch the video for more successful strategies discussed.

Many thanks to our participants Tina Copland from Jax Wax Australia, Kelly Dermody from Ivy Skin, Cameron Campbell from Marque of Brands, Stacey Manning from Malibu Spray, Roman Garai from Advanced Beauty Australia, Suzana Ruzinov from Swissotel Spa, Rory Houston from Linda Meredith Skincare and Gillian Adams from Gillian Adams Salon & Spa.


Creating a great company culture

Maintaining strong, consistent management

How to drive staff loyalty

The importance of ongoing education and training

The increasing challenge of work/life balance

Meet our Industry Roundtable #2 suppliers

Meet our Industry Roundtable #2 salon owners