GUEST QUESTION – courtesy of Helen Anton at the Australasian Academy of Anti-Ageing Medicine: How do you keep salon staff trained up on new techniques and technology?
LEARNING: There’s no doubt some salons are more proactive than others when it comes to training. But the connection between the supplier and the salon is crucial, not only for products but also when it comes to support.
Maree said she would much prefer to educate her staff, then they leave, rather than them staying ignorant and so they stay, while Tracy said you needed to look at a salon’s training budget, which supplier you partnered with and interfacing your training with your supplier.
Linda said training needed to be tailored to meet the individual, while Otto said good planning came down to offering great training.
Belinda said you had to invest time, energy and money, while Mariza said training had to be good training, not a time-waster.
Maria said it was up to the clinic owners to ensure the training had a competency plan in place once training from a supplier had been undertaken.
Watch the video at the top of the page for the full discussion.
FULL ROUNDTABLE 4 VIDEO LIST: