QUESTION: If a salon’s staff are recognised as the face and personality of the business, what extra measures can an owner implement to support their team, Discuss the merits and challenges of implementing and employee wellness programme that focuses on therapists’ physical and mental well-being.

LEARNING: Your staff are your best asset. Regular communication, tailored training and incentives or rewards will help keep them happy and loyal employees.

Kim said at Bohéme Skin and Beauty a stock standard wellness programme didn’t work and it was about checking in one-on-one with each staff member.

Sally said she spent a lot of time at Endota Spa making sure that she listened to her therapists and that flexibility was important.

Gay said it was expensive to employ someone so you wanted to keep them for a long time, and it was important they understood the culture of the business right from the beginning.

Kristie said it was important to make staff accountable as they wanted to be a part of the Dermalogica business and feel as though they were progressing.

Helen said she liked to look after her staff at Heavenly Retreat by cooking up a storm and taking in lunch for all of the staff.

Donna said at Dermatonics it was about making sure all of the employees at a particular clinic were comfortable with their products and communication was extremely important.

Watch the video at the top of the page for the full discussion.

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Meet our industry roundtable 7 salon owners