QUESTION: Culture is the way you think, act and interact; it’s what the public see, hear and feel about your business. How do you create a salon culture that is both rewarding for your team, your customers and for you? What role can suppliers play in supporting a salon’s culture? LEARNING: maintain a professional, friendly […]9 November, 2017
Jax Wax Australia’s Tina Copland, Ivy Skin’s Kelly Dermody, Marque of Brands’ Cameron Campbell, Malibu Spray’s Stacey Manning, Advanced Beauty Australia’s Roman Garai, Swissotel Spa’s Suzana Ruzinov, Linda Meredith Skincare’s Rory Houston and Gillian Adams from Gillian Adams Salon & Spa.
Question: A lack of strong, consistent management is one of the top reasons for an employee to leave. What tactics have you found effective in encouraging internal communication with salon staff that has led to increased performance? What role can a supplier play in mentoring salon owners so that they can best lead their teams? […]9 November, 2017
QUESTION: Staff who are engaged and motivated are more likely to be committed to a salon. How do you identify each staff member’s unique driver and what incentives are available to salon staff to reward their efforts for the benefit of the business? LEARNING: Driving staff loyalty is fundamental. Cameron said retention and loyalty meant […]9 November, 2017
QUESTION: Salon owners may offer training for their teams by utilising their own internal salon educators, plus the resources of supporting suppliers, as well as external training providers. Highlight the advantages of ongoing education and training for salon teams. How important is it for suppliers to deliver ongoing education and training for the staff of […]9 November, 2017
QUESTION: Many employees work to manage the delicate balance between home and career, and when that balance tips, it can be a time of stress for even the most capable employee. What advice would you offer salon owners who need to address the ever increasing challenge of work/life balance for their staff? LEARNING: Being flexible […]9 November, 2017
Find out what our four suppliers – Jax Wax Australia’s Tina Copland, Marque of Brands’ Cameron Campbell, Advanced Beauty Australia’s Roman Garai and Linda Meredith Skincare’s Rory Houston – had to say at the second Professional Beauty Roundtable, focused on staff motivation, by watching their profiles below. Jax Wax Australia’s Tina Copland Marque […]9 November, 2017
Get up close and personal with our four salon owners – Ivy Skin’s Kelly Dermody, Malibu Spray’s Stacey Manning, Swissotel Spa’s Suzana Ruzinov and Gillian Adams from Gillian Adams Salon & Spa – by watching their profiles below. Ivy Skin’s Kelly Dermody Malibu Spray’s Stacey Manning Swissotel Spa’s Suzana Ruzinov Gillian […]9 November, 2017