Participants

Lycon Cosmetics’ Lydia Jordane, Aesthetic Enterprises’ Tracy Lee Dobbin, Ex Import Niche Products’ Otto Mitter, Skin Fitness’ Linda Fenech, InSkin Cosmedics’ Maria Cocciolone, The Skin Clinic Concord’s Belinda Merlino, MediSpa Solutions’ Mariza Nuttall and Face To Face Skin & Body Care’s Maree Mondello.

IR 4: Education and Training

Training Priorities

QUESTION: Which of the following topics should salons prioritise as their number one focus for training in 2018 and why?  Marketing (including digital + social)  Retail  Regulations  Product training  Technology LEARNING: All of these are important, as well as customer care. Education and training needs to build confidence, so every […]

Effectiveness of Training

GUEST QUESTION – courtesy of Jay Chapman at ZING Business Coaching: There is a profound difference between ‘competent’ and ‘confident’ once a therapist has completed their diploma. How much real learning falls outside of formal qualifications? LEARNING: There’s no substitute for experience. Energy, time and money need to be invested wisely for training of therapists, […]

New Techniques

GUEST QUESTION – courtesy of Helen Anton at the Australasian Academy of Anti-Ageing Medicine: How do you keep salon staff trained up on new techniques and technology? LEARNING: There’s no doubt some salons are more proactive than others when it comes to training. But the connection between the supplier and the salon is crucial, not […]

National Standards

GUEST QUESTION – from Tina Viney at APAN: Often new procedures have no recognised training standards. Should the industry set up a body or board with its own self-regulatory credentials? How else can we protect the integrity of our industry professionalism? LEARNING: There’s no disagreement about the need for national standards or a regulatory body. […]

The Future of RTOs

GUEST QUESTION – from Dianne Miles at CIDESCO: Are registered training organisations negatively affected by an increased number of suppliers offering their own workshops (e.g. lash grafting, spa product training, nail treatments)? LEARNING: The beauty industry doesn’t stand still, whether it’s techniques or product development. Trends will continue to drive new training techniques via a […]

Dealing with Different Types of Customers

QUESTION: Which products, processes & educational programs should be deployed to accommodate a variety of clients from a broad range of racial, religious or cultural backgrounds with specific sensitivities? LEARNING: Salon, clinic, spa owners and therapists have to deal with a variety of different customers, but regardless of who you are treating, respect is the most […]

Meet Our Industry Roundtable 4 Suppliers

  Lydia Jordane – Lycon Cosmetics   Otto Mitter – Ex Import Niche Products   Maria Cocciolone – Inskin Cosmedics   Mariza Nuttall – MediSpa Solutions FULL ROUNDTABLE 4 VIDEO LIST: The Number One Training Priority The Effectiveness of Training Programs Keeping Pace with New Techniques National Training Standards The Future of Registered Training Organisations […]

Meet Our Industry Roundtable 4 Salon Owners

  Belinda Merlino – The Skin Clinic Concord Linda Fenech – Skin Fitness Maree Mondello – Face to Face Skin & Body Care Tracy Lee Dobbin – Aesthetic Enterprises FULL ROUNDTABLE 4 VIDEO LIST: The Number One Training Priority The Effectiveness of Training Programs Keeping Pace with New Techniques National Training Standards The Future of […]