Red Scout has launched the first digital training course in Customer Sales and Service for beauty professionals.

home-page-makeup-2Red Scout is an online training provider with interactive courses developed in conjunction with large retailers and brands across Asia. It provides on-demand and inexpensive training to beauty professionals.

Designed to be engaging and interactive, this eLearning course will help beauty professionals develop a new level of confidence in selling and customer service.

The Customer Sales and Service course identifies the most important areas that can make a significant difference to the service experience such as:

  • Greeting the customer
  • Identifying customer needs
  • The product solution
  • Closing the sale

“Creating an excellent customer experience is the only true point of difference for brands and retailers and can foster brand loyalty and increase revenue and growth, however, a poor customer experience will make your customers quickly flee to your competitors,” said Simone Pedersen, founder of Red Scout and veteran of the beauty industry.

“This course is about increasing the confidence of beauty professionals to give exceptional service and create loyal customers.”

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